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당사 개인정보 보호정책에 설명된 대로 당사는 쿠키 및 유사한 기술을 포함하여 귀하와 당사 및 당사 웹사이트와의 상호작용을 통해 개인정보를 수집합니다. 또한 당사는 이 개인정보를 광고 협력업체를 포함한 제3자와 공유할 수도 있습니다. 이는 귀하의 관심사에 더욱 부합하는 광고를 다른 웹사이트에 표시하고 당사의 개인정보 보호정책에 명시된 다른 목적을 위한 것입니다.
다양한 웹사이트에서의 귀하의 활동에 기반한 맞춤형 광고를 제공하기 위해 개인정보를 공유하는 것은 특정 미국 주의 개인정보 보호법에서는 "판매", "공유" 또는 "맞춤형 광고"로 간주될 수 있습니다. 거주 지역에 따라 이러한 활동을 거부할 권리가 있을 수 있습니다. 이 거부권을 행사하려면 아래 지침을 따르십시오.
글로벌 개인정보 제어(Global Privacy Control) 거부 설정 신호를 활성화한 상태로 저희 웹사이트를 방문하실 경우, 귀하의 거주 지역에 따라, 이는 귀하가 당사 웹사이트를 방문하는 데 사용한 기기와 브라우저에 대해 개인 정보 "판매" 또는 "공유"로 간주될 수 있는 활동이나 맞춤형 광고로 간주될 수 있는 기타 활동을 거부하라는 요청으로 처리될 것입니다.
You can set up an account with us using your email address. We’ll ask you to create a password that will ensure your account security. Click here to create your This is Beauty account.
Simple. Log into your account, go to ‘my settings’ and you can update all your details there.
Yes! None of your data will ever be shared. Please see our privacy policy for more details.
Go to login and click on the ‘forgot my password’ link at the bottom. We’ll guide you through the process from there.
We’d be sorry to see you go but please email helpme@thisisbeauty.com and we’ll take it from there.
Because our supply chain is different from most our inventory will vary depending on what damaged goods we receive. As a result, we unfortunately don't know when a product will be back in stock - when it's gone, it's really gone!
Because we know how it feels when you really want something that’s gone...(it sucks) you’ll soon see a new feature on our website where you have the option to be notified when it comes back in stock. Simply favorite any items you love and you’ll receive an email notifying you when it’s back in stock, but hurry, it won’t be there long!
We are so sorry that you received the wrong item. But don’t worry, the team will look into this right away. Just shoot us a message at helpme@thisisbeauty.com and we will get this sorted for you.
Oh no! Not cool. We’re really sorry. Contact us at helpme@thisisbeauty.com and we will get this sorted ASAP.
If you have not received your item by the estimated delivery date, or you are having problems tracking your parcel, please get in touch at helpme@thisisbeauty.com and we will chase this up for you as quickly as we can.
Easy. You can view the status of your order on your My Account page. Information is updated after your order is placed, once your order has been shipped and when it is delivered. You will also receive emails notifying you along the way.
Our shipping options include:
- USPS First Class Mail (3-5 business days): $3.95
- USPS Priority Mail (1-3 business days): $9.95
We want you to enjoy your purchase right away so we aim to process all orders within 24 hours, Monday to Friday. Orders placed over a weekend or bank holiday will be shipped the next working day.
All the items you see for sale are stored our own warehouse and are waiting to make their way to you! We ship Monday - Friday (excluding public holidays).
We ship to all commercial and residential addresses in 50 US states, plus APO, FPO and DPO addresses.
(Woops!) If your order has been shipped to the wrong address, please email us at helpme@thisisbeauty.com as soon as possible. As long as it hasn't been dispatched, we can fix this for you!
Unfortunately, once your order has been placed it is difficult for us to make any changes. However, if you contact us within an hour of placing your order (within working hours, Monday to Friday 9am - 5pm) we will try our best to assist you.
If your order has already been processed, please take a look at our returns policy below.
Your account settings page makes it simple for you to check the current status of all active and previous orders. Once your order has shipped, you’ll get a notification
and tracking number in your inbox.
You can track your package with USPS directly at www.USPS.com
You can pay for your order with any of these payment methods:
- Visa
- Visa Debit
- Mastercard
- American Express
Simply select which one you’d prefer to use at checkout.
Over the coming months you will be able to use Apple Pay, Google Pay, Amazon Pay and we are even working on a way for you to spread your payments!
Unfortunately not. Our promotional codes can only be used one at a time. Consider splitting your order into multiple transactions if you want to make use of different codes you have received.
Yes! You can use a promotional code on top of item, category and shop-wide discounts (unless otherwise specified). Just remember to add your code at the end of the checkout process.
These things happen! If you want to return your product we are here to help. All we ask is that you return the product in the same condition in which we sent it. Please contact us at returns@thisisbeauty.com and we’ll get right to it. Please note, for items that are deemed unwanted, or purchased by mistake, we kindly ask that you look after the return shipping to us.
Remember, some of our items will arrive with some degree of minor damage so please check the condition of the item you are purchasing carefully. Each listing will state whether the item is New, Imperfect Box, Imperfect Container, Missing Box, Missing Lid, Missing Pump, Small Amount Missing or Ex Display.
If you have any questions about the condition of a particular item, please contact us at helpme@thisisbeauty.com before checking out.
If your item is faulty, incorrect or not as described, then we offer free returns within 14 days of your purchase. You will have to pay to return a product if you have changed your mind or no longer want the product.
Sorry to hear you weren’t happy with your item. Please contact us at returns@thisisbeauty.com with your order number and a member of our team will take it from there.
We only accept returns if the product is in the same condition we sent it in. If your product is not as described, or has been further damaged in transit, please contact helpme@thisisbeauty.com and we’ll do our best to help.
We purposely don’t include a paper return slip to reduce environmental waste. If your item was faulty, incorrect or not as described, we’ll email you a pre-paid returns label or QR code.
Once we’ve received your returned item your refund will be processed. Credit/Debit card refunds usually take 5-10 business days to appear on your statement.
Once you’ve contacted returns@thisisbeauty.com and everything’s approved we will
provide you with a returns label (if applicable) and our returns center address.
This is Beauty was conceived to help reduce unnecessary waste in the beauty industry. Who cares if the box, packaging, or container is damaged when you can save money, protect our planet and the product inside is exactly as it should be?!
We sell beauty products which might have some dents, scuffs or missing parts. This means you might receive a product that has some minor flaws, but what’s on the inside is perfect. Remember, by purchasing from This is Beauty you have given that product a second chance at life, helped protect our planet and saved some money! Does that little dent really matter?
We try and be very transparent about the condition of every product we sell - and provide you with a handy key so you know exactly what you’re getting (see About our Products). You can check all details on your order confirmation, however, if you are unhappy with your item, please contact us at helpme@thisisbeauty.com and we will happily assist.
We guarantee every product we sell is genuine and authentic. All of our products come from large retailers, distributors and the brands themselves. Some of our products have dent, scuffs or missing parts, but what’s inside is always a genuine, authentic product.
Absolutely! Any questions you have about our products are welcome, we’d love to have a chat.
Just email us at helpme@thisisbeauty.com and we’ll personally reply as soon as possible!
You might not receive the exact item in the image. Our images are only indicative of what type of imperfection that particular product has - but it’s what's on the inside that counts!
Of course! We love to chat. Please use one of the following ways to contact us;
Customer enquiries – hey@thisisbeauty.com
Order issues and returns – helpme@thisisbeauty.com
Press inquiries – press@thisisbeauty.com
We are indeed! Please join our growing community on the following platforms;
Instagram
@thisisbeautysocial
Facebook
www.facebook.com/shopthisisbeauty
Please contact us at hey@thisisbeauty.com and we'll get right back to you!